Frequently Asked Questions:
Q: Where is the office located?
A: We are located at 8333 Douglas, Suite 1240 75225 (12th floor of the BBVA Bank Building, the 16-story glass building). We are not able to validate parking, so in order to exit the parking lot for our building you will need to use your credit /bank card. There are other places on the street to park in Preston Center if you prefer to do that and walk over. When you arrive, please flip the switch that says “Harberg”. A green light will turn on, alerting me that you have arrived.
The rest of my consent and financial forms will come through my portal and can be signed online.
Q: Are your services covered by my insurance plan?
A: I am not a member of any HMO/PPO insurance plan. Many insurance policies provide out of network benefits that reimburse my services to varying degrees. The patient is free to file for these benefits, independently. My office will be happy to provide the necessary documents in order for you to file.
Q: When am I expected to pay?
A: Payment is due on day of service. Forms of payment include cash, credit cards (Amex, Discover, Mastercard and Visa) and checks.
Q: Availability?
A: I return phone calls received within business hours within 24 hours. Should there be a life threatening emergency, please call 911 or go to your nearest emergency room. I strive to have flexible office hours to facilitate your ongoing treatment and to provide availability for urgent sessions as needed.
Q: Privacy and Confidentiality?
A: No information from your treatment will be discussed with any third party unless it is deemed relevant to share with another doctor or party of your treatment plan. See Notice of Privacy Practice/HIPAA for more information.
Q: What about email/text contact?
A: I will be happy to respond to your query, within reason, but to do so via email or text you must provide your consent, recognizing that email is not a secure form of communication. Please see The Consent for Email/Text Communication for more information.
Q: What can I expect during my first appointment?
A: I am interested in getting to know each patient individually so that I can understand their presenting concerns and how these challenges are currently affecting their lives. Once this process is accomplished, a treatment plan will be recommended.
Q: How long does treatment take?
A: The length of treatment is highly variable. It depends upon the nature of the presenting problems and the patient's goals for treatment. We can discuss this during your initial visits as we formulate a treatment plan together. Individual problems are resolved or improved at different rates so it is hard to predict the length of therapy needed. While brief therapy may be appropriate for certain issues, resolution of longer term problems may require more extensive therapy. During your initial appointment I will work to understand your needs, and to consider with you, the frequency of sessions and appropriate approach for your situation.
Q: Why do you charge for missed sessions?
A: Since I only schedule one person per appointment time, that time slot is effectively sold once an appointment is made. If an appointment is missed or cancelled with less than 24 business hours notice (or by noon on Friday if appointment is on Monday), you will be billed accordingly. The investment in keeping appointments is not only financial but also directly translates into achieving treatment goals.
Q: What is the No Surprise Act, and how does it apply to me?
A: Before your service begins, Harberg Counseling will provide a “good faith estimate" of how much you or your child's care will cost, before starting therapy sessions. The No Surprise Act, which you can read more about here, also allows you to file a dispute if you are charged more than $400 above the estimate.
Q: Where is the office located?
A: We are located at 8333 Douglas, Suite 1240 75225 (12th floor of the BBVA Bank Building, the 16-story glass building). We are not able to validate parking, so in order to exit the parking lot for our building you will need to use your credit /bank card. There are other places on the street to park in Preston Center if you prefer to do that and walk over. When you arrive, please flip the switch that says “Harberg”. A green light will turn on, alerting me that you have arrived.
The rest of my consent and financial forms will come through my portal and can be signed online.
Q: Are your services covered by my insurance plan?
A: I am not a member of any HMO/PPO insurance plan. Many insurance policies provide out of network benefits that reimburse my services to varying degrees. The patient is free to file for these benefits, independently. My office will be happy to provide the necessary documents in order for you to file.
Q: When am I expected to pay?
A: Payment is due on day of service. Forms of payment include cash, credit cards (Amex, Discover, Mastercard and Visa) and checks.
Q: Availability?
A: I return phone calls received within business hours within 24 hours. Should there be a life threatening emergency, please call 911 or go to your nearest emergency room. I strive to have flexible office hours to facilitate your ongoing treatment and to provide availability for urgent sessions as needed.
Q: Privacy and Confidentiality?
A: No information from your treatment will be discussed with any third party unless it is deemed relevant to share with another doctor or party of your treatment plan. See Notice of Privacy Practice/HIPAA for more information.
Q: What about email/text contact?
A: I will be happy to respond to your query, within reason, but to do so via email or text you must provide your consent, recognizing that email is not a secure form of communication. Please see The Consent for Email/Text Communication for more information.
Q: What can I expect during my first appointment?
A: I am interested in getting to know each patient individually so that I can understand their presenting concerns and how these challenges are currently affecting their lives. Once this process is accomplished, a treatment plan will be recommended.
Q: How long does treatment take?
A: The length of treatment is highly variable. It depends upon the nature of the presenting problems and the patient's goals for treatment. We can discuss this during your initial visits as we formulate a treatment plan together. Individual problems are resolved or improved at different rates so it is hard to predict the length of therapy needed. While brief therapy may be appropriate for certain issues, resolution of longer term problems may require more extensive therapy. During your initial appointment I will work to understand your needs, and to consider with you, the frequency of sessions and appropriate approach for your situation.
Q: Why do you charge for missed sessions?
A: Since I only schedule one person per appointment time, that time slot is effectively sold once an appointment is made. If an appointment is missed or cancelled with less than 24 business hours notice (or by noon on Friday if appointment is on Monday), you will be billed accordingly. The investment in keeping appointments is not only financial but also directly translates into achieving treatment goals.
Q: What is the No Surprise Act, and how does it apply to me?
A: Before your service begins, Harberg Counseling will provide a “good faith estimate" of how much you or your child's care will cost, before starting therapy sessions. The No Surprise Act, which you can read more about here, also allows you to file a dispute if you are charged more than $400 above the estimate.
